Last year, we introduced autorenewing subscriptions at the request of a lot of MotoMatters.com subscribers. However, as this wave of subscriptions has been set to autorenew, it turns out that a number of them are failing to do so.
The reasons appear to be very complex, mostly related to the communication between the back end of the subscription side of the website, payment processors, and credit card companies, but it sets up multiple points of potential failure. And while a proportion of the autorenewing subscriptions have renewed automatically, a large number haven't.
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